WEB Project RealTime Chat Welcome

Malted/Media RealTime Chat

My problem is...

I never get a chat login box.
I log in, but nothing happens.
After I log in, the chat screen starts to appear, but stops after a few lines.
I'm in the wrong room.
No one can see what I'm typing.
My lines are cut off.
Things were working fine, but just stopped.
I can't upload Midi files.

If you get a message that reads, "Our apologies. You need a browser with Java support to view this applet" (Netscape) or a blank login box (Internet Explorer), then you need to:

Use a browser with Java capability (such as Netscape 3 or 4, or Internet Explorer 3 or 4), and

Enable Java in your browser:

Netscape 2: Options|Security Preferences|General, make sure "disable Java" and "disable Java script" are not checked.
Netscape 3: Options|Network Preferences|Languages
Netscape 4: Edit|Preferences|Advanced
Internet Explorer 3: View|Options|Security
AOL users: Click here for special help

I log in, but nothing happens.

There are several possibilities:

Loading the chat room "applet" takes time because it's a complete program with graphics (14 files in all). Wait at least a minute, and make sure the "Loading Chat" message has appeared on top of the WEBProject logo. That's a clue that things are working. It looks like this:

If you previously loaded the IChat plug-in to your browser, you may need to remove the IChat plug-in. Removing plug-ins varies with browser and operating system, so contact your WEBProject tech support person.

Try logging it without an email address. On some networked systems, the email address occasionally prevents logging in.

The chat room applet got "hung up" on its way to you. Use your back button to leave the chat login page, and try again.

You tried to log in with someone else's nickname. You should get an error message. Use your back button to leave the chat login page, and try again with a new nickname.

AOL users: Click here for special help

After I log in, the chat screen starts to appear, but stops after a few lines.

The chat room applet is "hung". Click

(important!) to leave the applet, and sign in again. Everything should go fine the second time.

If the chat room applet hangs again, click

, use the back button to leave the login screen, and start again.

Your browser's Java system has crashed. Click , clear your browser's cache, exit your browser, and start it again. Here's how to clear your cache:

Netscape 3: Options|Network Preferences, click Clear Memory Cache Now (answer OK) and Clear Disk Cache Now (answer OK)
Netscape 4: Edit|Preferences|Advanced, click + sign, select Cache, then Clear Memory Cache (answer OK) and Clear Disk Cache (answer OK)
Internet Explorer 3: View|Options|Advanced|Settings|Empty Folder (answer Yes)
AOL users: Click here for special help

I'm in the wrong room.

Okay! Do this:
- Click to the top right of your chat screen
- Click the room name you want to join.
- Click button at the bottom.

No one can see what I'm typing.

That's a tough one, and the biggest source of questions.

You were trying to type in the chat screen. Type in the special input line at the bottom of the chat screen:
You forgot to press "Enter" at the end of the line. Press "Enter". Now your message should appear in the chat screen.
There's a lot of chat going on and it's taking time for your responses to show up. Wait for a minute or so. Still Nothing? Click and log in again.
It's a congested time of day for the Internet. Wait for a minute or so. Still nothing? Click and log in again.
If there's no action on the chat screen at all, the chat server may be busy. Wait for a minute or so. Still nothing? Click and log in again.
If there's no action on the chat screen at all, you may have been disconnected from your on-line service. Check your connection.
If you have been idle for 10 minutes, you were disconnected from the chat room. Click and log in again.
You aren't listed in the list to the right of the chat screen. Click and log in again.
The moderator 'kicked' you for inappropriate behavior.

My lines are cut off.

The lines may be too long. 200 characters is the line limit ... be sure to review the Read Me First page.

Things were working fine, but just stopped.

There's a lot of chat going on and it's taking time for your responses to show up. Wait for a minute or so. Still stopped? Click and log in again.
It's a congested time of day for the Internet. Wait for a minute or so. Still stopped? Click and log in again.
The chat server may be busy. Wait for a minute or so. Still stopped? Click and log in again.
You may have been disconnected from your on-line service. Check your connection.
You were disconnected from the chat room if you were idle more than 10 minutes. Click and log in again.
You are not in the list to the right of the chat screen. Click and log in again.
The moderator 'kicked' you for inappropriate behavior.

I can't upload Midi files.

You must email them. We don't have upload software (yet). Here's how:

Try to keep the file in General Midi format ... having the orchestration consistent really helps across various platforms.
Prepare an email message with the subject "Midi for Chat", addressed via Contact Form.
In the text, include your name and the name of the piece.
Adding an attachment differs depending on your mail program. Make sure it's sent as an attachment, not in the text of the message. Though both ways work technically, sending it in the text is more work to decode, and means it probably won't get posted in the fray of a real-time chat! You can encode with MIME (AppleSimple on Macs, I believe) or BinHex.
Send the email.
In a private message (see How Do I...?), let the moderator know you've sent the file.

Introduction
Basic Chat Help
Helpful Suggestions
How do I....?
Troubleshooting
Back to Welcome and Login

Midi Files
Notices
Schedule

Exit to Vermont Composers Consortium
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Exit to Malted/Media Productions
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Feedback/Bug Reports

** Malted/Media RealTime Chat **

Malted/Media RealTime Chat